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Enjoy the magnificent customer service with an elite team that is dedicated to back you. It entertains your special requests and queries made in accordance with policies it has and out of the league too. Choose from the following medium to contact Zalora:
The phenomenal ecommerce platform brings the customer the access to amazing features, security, data protection and the safety of personal information. Zalora partners with Adyen and has 3D Secure feature for card payments. All major credit card or debit card (VISA, MasterCard, Maestro, and JCB), PayPal, GrabPay. Gcash, Zalora E-Gift card, and Zalora wallet. It also has cash on delivery option for all its customers.
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Just opt for exchange while following the usual return procedure. Make sure to choose the size and variant you require of the same products that was delivered to you.
How to track my order at Zalora?
Zalora shares some responsibilities with its logistic partners. The customers requiring some details or want to know their order status, must visit the web page of chosen logistic partner with their unique tracking number. Zalora is always open for some assistance.
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In 2012, Zalora was co-founded by Chris Feng, Steven Kim and Tan Wee. Zalora promises its customer to provide the latest fashion trends, the biggest discount on big brands, and the best fashion shopping platform in Southeast Asia.
Zalora has always been keen to put up the essentials of the stylish fashion products within the reach of its lovers and fashion enthusiast. The customers enjoy features like free return policy, free delivery, cash on delivery and prompt customer service with Zalora.
Zalora has the best selection of fashion products for Men, Women and Kids. The assemblage ranges from Clothing, Footwear, Bags, Accessories & Jewellery, Sportswear, K-Fashion wear to Beauty & Grooming.
Zalora has its association with Collect+, DHL, ENTREGO, and Ninja Van for amazing delivery service for all orders. There are two kinds – Standard and Express Delivery.
Items sold by Zalora – Items shipped from overseas are charged with PHP199 on the orders below PHP1995, spend a minimum of PHP1995 for PHP99 shipping cost. The shipping to local is made with the delivery of PHP49 on all orders above PHP1695 and the orders below PHP1695 are delivered for PHP149.
Item sold by Seller – All orders shipped from overseas or locally are delivered FREE on orders above PHP1495 and PHP149 is charged for orders below it. The essentials are offered FREE delivery and orders below PHP1995 are charged with PHP149.
Zalora is a well-known e-commerce platform that provides convenience to customers. If you ever come across any situation where you find any issue with respect to the items received. You can cancel the order if it isn’t dispatched yet. If you have received the order then you request a return within 30 days of receiving the items. The return items have to be in the original condition, unused and unwashed.
Zalora has all the scope for you to be happy with the experience you have at Zalora. Enjoy fashion yourself and with your friends and know. With Zalora Gift Card, you can enjoy the fabulous privilege. Purchase Zalora Gift Cards online from the online portal. It could be used to make a payment and get a discount later on.
The Zalora Gift Cards can buy in 5 different denominations which range from PHP500, PHP1000, PHP2000, PHP3000, and PHP5000. After completing the purchase and receiving the Zalora Gift Card, the customer has to enter code and transfer the Gift Card value into the Zalora Store Credit. It is valid for 1 year from the date of purchase.
Once you have completed the return within the guidelines stated by Zalora under its return policy. Then Zalora promises refunds to be made. The refund for Credit card PayPal, or Google Pay takes about 14 days, refunds for debit card will take 30-45 days and the Wallet Credit and Gcash is refunded back immediately. A bank transfer option is also there in case of other options being unavailable.