In 2012, Zalora was co-founded by Chris Feng, Steven Kim, and Tan Wee. Zalora promises its customers the latest fashion trends, the most significant discounts on big brands, and Southeast Asia's best fashion shopping platform.
Zalora has always been keen to put the essentials of stylish fashion products within the reach of its lovers and fashion enthusiasts. Customers enjoy features like a free return policy, free delivery, cash on delivery, and prompt customer service with Zalora.
Zalora has the best selection of fashion products for Men, Women, and Children. The assortment ranges from Clothing, Footwear, Bags, Accessories and jewellery, Sportswear, K-fashion wear, and Beauty and grooming.
Delivery Policy
Zalora has its association with Collect+, DHL, ENTREGO, and Ninja Van for amazing delivery service for all orders. There are two kinds – Standard and Express Delivery.
Items sold by Zalora – Items shipped from overseas are charged with ₱199 on the orders below ₱1995, spend a minimum of ₱1995 for ₱P99 shipping costs. The shipping to local is made with the delivery of ₱49 on all orders above ₱1695 and the orders below ₱1695 are delivered for ₱149.
Item sold by Seller – All orders shipped from overseas or locally are delivered FREE on orders above ₱1495 and ₱149 is charged for orders below it. The essentials are offered FREE delivery and orders below ₱1995 are charged with ₱149.
Cancellation and Return Policy
Zalora is a well-known e-commerce platform that provides convenience to customers. If you ever come across any situation where you find any issue with respect to the items received. You can cancel the order if it isn’t dispatched yet. If you have received the order then you request a return within 30 days of receiving the items. The return items have to be in the original condition, unused and unwashed.
Gift Card
Zalora has all the scope for you to be happy with the experience you have at Zalora. Enjoy fashion yourself and with your friends and family. With the Zalora Gift Card, you can enjoy this fabulous privilege. Purchase the Gift Cards online from the online portal. It could be used to pay and get a discount later on.
The Zalora Gift Cards can be bought in 5 different denominations, which range from ₱500, ₱1000,₱2000, ₱3000, and ₱5000. After completing the purchase and receiving the Zalora Gift Card, the c
Refund Policy
Once you have completed the return within the guidelines stated by Zalora under its return policy, the refund for a Credit card PayPal or Google Pay takes about 14 days, refunds for a debit card will take 30-45 days, and the Wallet Credit and Gcash are refunded immediately. A bank transfer option is also available in case the other options are unavailable.